Last Updated: November 15, 2023

Introduction

Northern Horizons Travel ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

Information You Provide to Us

We may collect personal information that you provide to us, such as:

  • Contact information (name, email address, phone number, mailing address)
  • Account information (username, password)
  • Profile information (preferences, interests)
  • Payment information (credit card details, billing address)
  • Travel preferences and requirements
  • Identification information (passport details, date of birth)
  • Communications you send to us

Information We Collect Automatically

When you use our website, we may automatically collect certain information about your device and usage, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on the site, links clicked)
  • Location information
  • Cookies and similar technologies

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and complete transactions
  • Send you technical notices, updates, and administrative messages
  • Respond to your comments, questions, and requests
  • Provide customer service and support
  • Send you marketing communications
  • Personalize your experience
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

Sharing of Information

We may share your personal information with:

  • Service providers who perform services on our behalf
  • Travel suppliers (airlines, hotels, tour operators) to fulfill your bookings
  • Business partners with whom we offer co-branded services
  • Third parties in connection with a business transaction
  • Law enforcement or other authorities when required by law

We do not sell your personal information to third parties.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction of processing of your personal information
  • Data portability
  • Objection to processing of your personal information
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookie Policy

We use cookies and similar technologies to collect information about your browsing activities and to improve your experience on our site. For more information about our use of cookies, please see our Cookie Policy.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

International Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: